Step 1 · Discover
A holistic review of your needs
Through understanding your vision and goals, and assessing your systems and processes, we can propose how Apparatus can help you deliver an improved self-service digital customer experience.
Client vision exploration
We collaborate to understand your business priorities and objectives, ensuring we are best placed to meet your needs.
Capability and need alignment
One of our experts will consult with you to align your needs with the capabilities of the platform.
Design phase proposal
We present you with a personalised proposal including timescales, workshop cadences, and a comprehensive quote.
Step 2 · Design
A deep dive into your business
We undertake a detailed review of your business processes and technology landscape to design a solution that delivers results, both now and in the future.
Tailored technology landscape
We carry out an in-depth assessment of all your systems to understand how they interact both now and in the future.
Optimised business processes
We help you map your current and to-be processes to ensure our solution fits perfectly into your business workflows, maximising efficiency and improving operations.
Detailed planning and risk management
The Design phase culminates in a detailed Delivery plan that gives you confidence in the final outcome and mitigates risk.
Step 3 · Deliver
A seamless onboarding process
We understand that launching an ecommerce platform is no easy feat. Our team of experienced project managers will work closely with you and ensure the project stays aligned with your needs.
Technical development and setup
Our team of engineers will build your storefront and develop your custom integrations to allow your ecommerce site to work in harmony, removing manual admin and giving you peace of mind.
Testing, training and go-live
Rigorous testing is crucial in creating an effective platform. We’ll also ensure your team totally understands all the features and functionality before going live.
Hypercare
For a focused period of 8 weeks following go-live, our Support team will address any questions or issues with the highest priority.
